Frequently Asked Questions
If you're longing for a little more 'me-time' we are the subscription box for you! Our aim is to encourage women to step away from everyday life and indulge in a luxurious, at-home pamper. With a beautiful set of pyjamas and incredible skincare and pamper products, Take Ten is a one-stop-box that will have everything you need to not only take time for yourself, but feel amazing in doing so! Our aim is to offer woman of all lifestyles and situations a chance to #taketen, unwind and pamper themselves.
If you've signed up to a recurring subscription plan, we'll despatch your box between the 16th-18th straight to your home! You will receive an email when your box is on its way to you.
If you're purchasing a box for someone as a gift, ensure to fill our their name and address at checkout so we can send the box directly to them. Alternatively, you can receive the box to your home address and gift it personally. We will ship your one-off box in 2-5 working days.
Of course! If you're looking for the perfect gift she's bound to love, Take Ten box is just the thing!
Fill in the recepients details at checkout, mark the 'This is A Gift' tab at checkout and we'll send their box straight to them!
Want to leave a personal message inside? Email us at email@example.com along with your order number and your personal message and we'll include it inside the box FREE of charge.
You can now prepay upfront to receive your box once a month for the next 6 months! This takes the worry away from being charged monthly and is a peace of mind you've already pre-paid for the following 6 month's boxes.
Our 6 month prepay plan is only £149.94 (£24.99/per box with free delivery!)
This option makes the perfect 'gift that keeps on giving' for someone special! Sign up to this plan, pay upfront and we'll send a box a month to your desired address for the next 6 months! Each box will contain the content from that current months box - a set of pyjamas, 3-4 pampering products and a sweet treat.
Our Build-A-Box section allows you to purchase individual past products/items or you can build your own box!
Simply add the products you want in your box using the 'Add to Basket' button under each item and checkout once you're done. We'll them add the products into a Take Ten box and despatch it to you within 1-3 working days.
Our 'Build-A-Box' section displays previous month's boxes content, so the items displayed are what we currently have stock of. Once we've sold out of certain stock it will not be coming back into stock - so if there's something in particular you want from a previous months box be sure to make a purchase before it's sold out!
You will initially be billed on the day you sign up to any of our plans. This is essentially you 'pre-ordering' your first box. All subscription boxes are despatched between the 16th-18th.
After your initial payment, going forward payment will be taken on the 15th of the month you're due to receive your box.
We are confident you will love your box. However, if you are unhappy with your box or our service, please do contact us at firstname.lastname@example.org and let us know. We will do our upmost best to resolve any issues or queries you may have.
We don't currently accept returns on any box. However, if you're unhappy with anything please do contact us at email@example.com and we'll do our upmost best to resolve any issues you may have.
Oh no - we're sorry to hear!
We're advised by our courier delivery may take up to 14 working days. However, it usually takes between 2-5 working days from when we despatch your box.
Please allow up to 10 days to receive your box. If you still haven't received your box after 14 days please contact us at firstname.lastname@example.org
Pausing/skipping means you're pausing your subscription plan for that month. So if you'd like to take a break from receiving your box whenever you like you can!
Simply login to your account, click 'manage' under your subscription plan and select 'pause' - located next to 'Need a Break?'.
Simply login to your account to cancel your subscription or contact us at email@example.com, let us know your name and the plan you're signed up too and we will go ahead and cancel your subscription.
If you'd like to change how often you receive your box; simply cancel your original subscription plan and re-sign up to the plan you'd prefer or let us know and we can change it for you - firstname.lastname@example.org.
Please note: it is your responsibility to cancel your plan before billing date (15th) should you wish not to receive the next box. If you do not cancel before the 15th, payment will automatically be taken and we will have to despatch your final box before fully cancelling your plan.
MY TAKE TEN BOX
Whichever subscription plan you choose you will receive a new set of pyjamas and 3-4 pamper products.
Each month we put all our effort into finding the most perfect pyjamas and pamper/skincare products to go in each box. We try to select a style of pyjamas every woman is bound to love and wear. We choose skincare product/items that are suitable for all types of skin that aim to improve your overall skincare and complexion.
We also include information sheets so you can find out more about each product we've included - along with tips, advise and care.
If you love any of the products inside your box, you can purchase them as a one-off on our Build-A-Box page!
Each box has a value of over £50.
Some months you may receive 3 items instead of 4. This will be because a product we have chosen to provide in that months box has a higher RRP value.
However, please be assured each box will obtain the same overall value.
Once you've selected your preferred subscription plan, you will then be prompted to select your desired pyjamas size.
If you would prefer your pyjamas a little oversized/looser, opt for the next size up.
Please find our Size Chart at the bottom of our 'Subscribe' page for measurements.
We believe keeping the majority of our products a surprise adds more excitement for our customers! We will reveal 2-3 products on our website and social media pages and keep the remaining 1-2 products as a surprise!
You can also sign-up to our mailing list for sneak peaks (along with special discounts and offers!) Sign up here.
As we order our products in bulk from our suppliers, some suppliers may have a lower quantity of available stock, and so we will order alternative products from another one of our great suppliers instead. Please be assured, all the products we provide you are off the same great quality!
Within each box we will provide you with a 'What's Inside' insert explaining each product and how the brand recommends the product is best used/applied.
If you would like to find out more about a product, follow us on social media as we'll be offering more information on each product over there! Or keep up to do date with our Blog for product information.
Alternatively, you can either email us at email@example.com or find the specific product on the brands website to read more.
If you've recently signed up to a subscription plan, you may have seen the Refer A Friend Programme we offer!
This allows you to earn £5 back onto your account for every friend/family member you refer to Take Ten! Your friend family will also receive £5 off their first box.
Here's how it works:
- login to your account - click the person icon in the top right corner to login.
- Retrieve your unique referral code
- Share this link with as many people as you can! Friends, family or on your social media
- Once someone has signed up using your unique code, we will give them £5 off their first box. We will also add £5 back onto your own account.
- You can then use your account balance on your next box (or save and bank up enough money to get a free box!) it's totally up to you!
The more you share your unique code = the more money you'll earn back! You can check your 'credit' balance on your account.
Please note: your £5 credit will be added back onto your Take Ten account and will not be credited back onto your credit/debit card. The money earnt back onto your account can be used across our entire website or used against your next box.
For more information please visit our Terms and Conditions.
AMENDMENTS TO MY SUBSCRIPTION
If you would like to change your pyjama size, simply login to your account and change your size there. Alternatively, contact us at firstname.lastname@example.org and let us know your name and the size you would like your pyjamas to be changed to.
Our pyjama sizes are displayed in UK sizes. If you're ordering from a different country, convert your regular size to the UK size to find out which size you will need.
If you need to change any of your details, i.e. your address, name or payment details, you can login to your account to amend your details. Alternatively, you can contact us at email@example.com.
Yes! Whether you're signed up for our monthly, every 2 months or every 3 months subscription box you can change your plan at any time. Simply cancel your current plan and re-subscribe to the plan you'd prefer!
HOW CAN I BE A TAKE TEN AMBASSADOR?
Do you believe you'd be a great advocate for Take Ten and your goals are in line with what we strive for?
Do you currently have a subscription with Take Ten and would love to become an ambassador?
We are looking for Take Ten Ambassadors that will promote our service and box through your personal social channels!
If this sounds of interest to you and you'd like to find out more, contact us at firstname.lastname@example.org.